I set up
automatic bill pay last month, I was certain it would work. Today I find that
the Century link bill for internet is still not paid, so I call customer
service and got someone in Idaho
She was
very helpful she set up auto bill pay for me and gave me a number to show it
had been done
C24170602
Verification Number.
She said, “I
cannot pay your bill but I can put you into the auto service that is free of
charge and you can pay your bill there. I got through and I typed my account
number into the system as it requested, then it said, I am sorry; I will put
you through to customer service. Then I get grumpy Gus who would obviously be
out riding his skateboard if he did not have to deal with annoying customers,
he specializes in passing the buck. He did not wish to help me pay my bill, it
would be an extra four dollars, and he would put me through to the automated
service…again. The auto service as I tried to type in my account number into
the system, yelled, ‘I’m Sorry!” and put me back to customer service, who
cannot help me pay my bill because it will cost another four dollars…
SOOO lets
try online, we can get into my account from that point. I think. Anyway, I “Clicked”
here to get the chat, but that wouldn’t open, I clicked on my account so that I
could set up auto-pay as it shows that I am NOT set up for as said earlier… BIG
SURPRISE!! Chat puts you into the help yourself asshole weblink, I GAVE up and
paid my bill, two days late, and Century link you can kiss my ass, I have
wasted 45 minutes of my morning playing with you.
